Norwegian Airlines has reportedly processed a refund and has launched an investigation into the incident. The passenger, who reportedly also has eyesight problems, was flying from Orlando International Airport to London when the incident allegedly occurred.
Brian Moorhead claims that he was forced to pay an additional $449 after his mother missed her flight in July, Fox 35 reports
. According to him, he took her to the airport about three hours before her flight. He told the news outlet that he wasn’t allowed to wheel his mother to the gate and she was left in the care of a worker.
Look after our Mum's everyone. They're precious.